Creative Cloud can't see my plan.

Question

Creative Cloud doesn't see my plan. When I open it in the browser, it prompts me to switch from Creative Cloud Pro to Creative Cloud Pro because it can't see or read my plan. Basically, it's glitchy.
I cleared the cache, reinstalled apps, the browser, and Creative Cloud itself. I don't have ad blockers or a VPN. Nothing changed, neither the provider nor the settings. Everything works fine except for your app, and I can't open it on another device, I need it on this computer.
Can anyone help? Operators just close chats or just ignore me.

Jeff_A_Wright · Answer

Thanks for posting to this public discussion forum, @DikaGlVl.

I am sorry for the problems you are encountering accessing your active subscription. I do see that you were able to reach us and that support case ADB-44736841-G3X3 has been opened and a callback scheduled.

Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any adjustments to the callback or have any feedback or questions.

Thank you for your patience, @DikaGlVl, I am confident that our team will be able to work with you to resolve the cause of the computer not seeing your active subscription.

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