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Yannick5C46
Participant
February 8, 2025
Question

Creative cloud doesn't recognize computer after bios battery died

  • February 8, 2025
  • 1 reply
  • 143 views

Hello,

I just noticed that my computer was not recognized as already activated on Creative Cloud, even though I've been using the applications for several months. I think this is because my computer has issues with the BIOS battery, which caused identification data to be lost and is no longer recognized by Creative Cloud. What data does Creative Cloud use to identify a device (is the key tied to the disk, motherboard, or MAC address)? I now find myself with 2 devices activated on my Creative Cloud subscription, which correspond to the same physical computer. How can I resolve this issue?

 

Thank you in advance.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 8, 2025

go to your account and sign out all all listed computers.  then sign in to your cc desktop app on your computer.

 

https://account.adobe.com

Kanikas
Kanikas
Legend
February 10, 2025

Hi there, 

We hear you. As I understand your machine does not recognize the already activated subscription of Creative Cloud. Please follow the steps to deactivate the subscription and then re-activate it again: https://adobe.ly/3WTFLHr;

Hope these steps help. Do let us know the outcome. 

 

Thanks.

^KS

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