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Participant
June 15, 2023
Question

Creative Cloud Foto-Abo 20GB vorzeitig verlängern?

  • June 15, 2023
  • 1 reply
  • 798 views

Hi,

Mein Adobe Creative Cloud Foto-Abo 20 GB läuft noch bis 12.07.23. (Prepaid)
Jetzt habe ich ein günstiges Angebot einer Verlängerung gesehen und zugeschlagen.
Der mir zugesendete Code wurde auch von der Adobe Seite akzeptiert.
Schaue ich jetzt in meinen Kontoeinstellungen nach, dann steht da aber "Nächste Zahlung am 12. Juli 2023".
Eigentlich müsste das Abo doch bis 2024 verlängert worden sein? Oder geschieht das erst nach dem 12.07.23?

Gruß, Bernd

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
June 15, 2023

i don't understand your post, but if you need to clarify your account details, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true