Question

Creative Cloud monthly subscription increase from £28.99 to £66.49 is mercenary abuse of trust

Forum|Forum|7 months ago
December 3, 2025
2 replies
949 views

A shocking increase in my creative cloud monthly subscription from £28.99 to £66.49 is unbelievable greed.

I infrequently use Photoshop, InDesign and Dreamweaver. Adobe has violated my trust taking what it likes from my bank account in pure mercenary mechanics. I have tried to communicate with Adobe but customer services appear not to exist for Adobe other than an uncommunicative virtual assistant. What are we paying for? Bye bye Adobe

Nancy OShea

Community Expert

Student/Teacher discounts are approx 60% off for THE FIRST YEAR ONLY.

After which the price goes up SLIGHTLY until you cancel or leave school.

https://www.adobe.com/creativecloud/buy/students.html

Proof of Student/teacher eligibility must be provided to Adobe.

https://www.adobe.com/offer-terms/student-teacher-eligibility.html

Nancy O'Shea— Product User & Community Expert

C

Claire5C56Author

I was a freelance tutor working in further education, though not currently, and do not have the documents to support my work unless invoices would apply?

Anyway, to avoid extortionate fees for a plan with many unecessary applications I do not use included, I have switched plans.

However I have still been charged £66.49. I know the plan switch stated that this money will be refunded in 5 days but from my end this (unbudgeted for) extraction of funds from my bank account has taken me over an arranged overdraft into a series of financial liabilities. Would you refund this £66.49 today please? I live in an isolated rural location where this financial situation is hard to rectify. Thank you

kglad

Community Expert

no one here can issue refunds. but check your account, https://account.adobe.com

what's it show?

kglad

Community Expert

did you cancel your subscription?

Jeffrey_A_Wright

Legend

Claire, have you confirmed that your eligibility for your discounted plan is still current? The price for our education plan goes after someone leaves their accredited institution. Since you used a personal email address, you will need to periodically submit your proof of eligibility to maintain the discounted price. Please see https://adobe.ly/4pFAhMC for more information. ^JW

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