Participant

Answered

Creative Cloud on 2 personal computers

Forum|Forum|12 years ago
June 4, 2013
44 replies
242407 views

Hi, I am thinking of purchasing a Creative Cloud plan, but I have two computers, a desktop and a laptop. Can on account run on both computers??

Creative Cloud

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Correct answer Ned Murphy

You can install on as many machines as you like. Of all the installations you might have, only two of them can be in an activate state (signed in). Of those two active machines you can only use the subscription software on one at a time.

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l-janne

Participant

What about using different user accounts on a single computer? If I install CC on my desktop and have two different user accounts for the computer (my girlfriend and I), does it count as one computer or two different computers when activating CC? Can we have CC activated for both of us on the desktop and still activate it for a separate laptop for her?

Rajashree Bhattacharya

Community Manager

Each Adobe ID can have one CC with two activation. You & your girlfriend have different CC you can use it on the same computer only when one of them deactivates & the other logs in, do remember that too much of deactivation might lead to server error.

Regards

Rajshree

L

largento

Participant

What if you are only one user, but want to use two user accounts on the same Mac?

I've got a big project coming up and I want to create a temporary user profile so that I can work in a clean environment and avoid font conflicts and distractions. Once the project is finished, I'd be deleting that user account to save space.

I can't use both user accounts at the same time, but I'm not sure how this would be perceived by Adobe. (i.e. would the Mac allow background things to run in both user accounts at the same time that would make it look like both were active at the same time?)

What would be the smartest way to do this?

bitm07

Inspiring

Kartikay_Sharma wrote:

HI antoniahordern & Re: Creative Cloud on 2 personal computers gpaai,

A single Creative Cloud membership can only be installed on to two machines only and you are also able to use both of them at the same time . Thats a special exception that we have provided to our Creative Cloud customers.

I hope this should help .

Kartikay Sharma

Staff member, Kartikay_Sharma stated ealier in this thread that "A single Creative Cloud membership can only be installed on to two machines only and you are also able to use both of them at the same time . Thats a special exception that we have provided to our Creative Cloud customers".

Is this correct ?. I was not aware that there is a special exception, that allows both installations of a single Creative Cloud membership to be used at the same time.

ProDesignTools

Community Expert

bitm07 wrote:

Staff member, Kartikay_Sharma stated ealier in this thread that "A single Creative Cloud membership can only be installed on to two machines only and you are also able to use both of them at the same time . Thats a special exception that we have provided to our Creative Cloud customers".

Is this correct ?. I was not aware that there is a special exception, that allows both installations of a single Creative Cloud membership to be used at the same time.

No, it is not correct. There were some misconceptions (and a misprint) when Creative Cloud first came out...

But the language in the legal licensing terms is very clear that the two installations cannot be used/run simultaneously. There is no special exception.

Also, to answer Zehngirl's question further up – if you purchase an additional CC membership for installation on two more computers, then you would need to create and use a second Adobe ID for those second pair of systems.

Hope that helps!

bitm07

Inspiring

But the language in the legal licensing terms is very clear that the two installations cannot be used/run simultaneously. There is no special exception.

That's very disappointing. As a professional photographer, I regularly multitasks when using Adobe software, using one PC for printing etc, whilst using the other to develop my landscape photographs (RAW conversions etc) . I assume that breaches of the licensing terms, are transmitted to Adobe during the monthly software validation. I will therefore abide by the licensing terms it contains, even though I feel it's unfair to multitasking licensees like myself.

S

SteveLevi

Participant

I too am interested in using my account on 3 machines. I currently have a iMac and a MBP. I am thinking of getting the new Macbook for travel as weight restrictions are forcing me to prune weight wherever I can (it will only have 8GB ram [max] so will be not useful the rest of the time.) I would not be using all three at the same time. Is it really possible to unregister one machine, register on another (for trips) and go back and forth?

zehngirl

Participant

If I need to purchase another license/subscription for a third machine I use with Creative Cloud; must I create a new adobe ID, or can I use my current adobe ID to purchase the second subscription?

M

michaelr40285045

Participant

Kartikay,

You CANNOT use CC on two computers at the same time!

jontechilovsky

Participant

Yes you can. We do all the time.

Abambo

Community Expert

michaelr40285045 wrote:
You CANNOT use CC on two computers at the same time!

jont91389680 wrote
Yes you can. We do all the time.

jont91389680, let's put it that way: The license terms say, that you are not allowed to use the software concurrently on 2 machines. Even if it works, you are breaking the license terms and saying so could get you indicted for breach of those terms. So, if you are using one cloud id and you are 2 people working concurrently on projects, you are in violation with the license terms. Adobe could monitor this and lock you out.

With concurrent use you need as much licenses as you have concurrent users.

ABAMBO | Hard- and Software Engineer | Photographer

oldstreetonians

Participant

I just got as CC license for myself.

I have to Imacs, one in the studio and another at home.

I installed the apps in my studio computer, but when I install them at home, the apps show as Trial!

Please help.

Cheers.

RicoDossi

Participant

I have the same problem. I just bought a new Mac Book Pro, signed up for the Photographer bundle and installed that on the Mac, then when I installed the same apps on my Windows desktop they show up as Trial. I launched Photoshop CC 2014 on the desktop, just to check it out, and it is as a trial, i.e. I have 30 days left. I installed them through the "Creative Cloud" desktop app, after I signed in.

On the FAQ it still states that these apps can be installed on up to two computers, regardless of the OS/system used.

How can I fix this so that both installations are recognized as full installations, not trials on the desktop?

RicoDossi

Participant

I think I just figured out how to handle this. See the following articles from Adobe's Support page:

Activation & Deactivation Help

Basically, you have to sign out of the application (it's under "Help") on your first computer (the one where you installed it first), start the app on the 2nd computer (with the "trial" installation) and sign in there, which should give you an option to activate the software.

If there are still problems, it could have to do with your internet connection, or such things as explained here:

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

I'm now up and running on both computers using the above. I hope that this will help others as well.

kampalaeko

Participating Frequently

Thank you everyone on this instructive stream. I have just bought a license which I have downloaded on to my Windows PC. I would appreciate advise about how to go about downloading a copy of the same license on my Windows laptop.

Thank you.

Best wishes for the holiday season

B

barbaralee1205

Participant

Thank you for asking this question. I also would like to know how to download on my laptop. I can't find instructions. Help please.

SillySod

Participant

You can install PS on more than two pc's, but you can only be logged into the creative cloud on two PC's at a time.

This allows you to switch between more than two PC's if you want to. For Lightroom, it seems to be different. I have managed to install this on 3 PC's and they all seem to work. But on a fourth PC it doesnt seem to work to install it, although this could be a network error. In Lightroom you dont see an option to log out of creative cloud, so not sure how you can dissable it on one PC to allow it to be installed on another.

Robert Rigel

Participating Frequently

Sharma,

I am using OS 10.9.5 and can NOT install either the CC App manager or any of my apps on my second computer. When I click on the CC Icon in my menu bar, there is only a spinning clock THAT NEVER STOPS making downloading or even quitting the app impossible. I have spent many hours trying to solve this problem. Is there anyone or any place at Adobe I can find a solution to my problem?

If it is solved, can you run the same app on two machines at the same time or not? Adobe has two answers to this question: no on the web site and yes in this forum.

I've already paid, now I would like my apps.

Thanks for your reply,

Bob

hthrlynn

Participant

I pay the monthly for just Photoshop and I cannot do any work from home. I use my work pc for most all of my projects for school. So I figured a subscription to just what I needed would be on more than one computer. Well no it isn't. Am I doing something wrong?

h

R

ryanmcnallen

Participant

Are we able to pay a smaller upgrade price for a third device? As I have two PCs and a laptop I would require it on...

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