Creative Cloud Payment Made / Not updated in Accounts

Question

Hi,

I initiated payment for Creative Cloud, the payment went through (I received SMS for my credit card transaction from bank for 114.45 AED), but my account doesn't show that. I didn't received any emails and my account is still in trial mode. Can someone from Adobe please check and help? I was not able to get any support from chat unfortunately 😞

Regards,

Ghazanfar

Ghazanfar · Answer

got a chance to chat with a support colleague, he said it would take some time and I would get a support ticket on my email, which I haven't yet. It seems like I am not receiving any emails either. Will appreciate if someone can help here

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