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K
KDSHN
Participant
April 15, 2022
Answered

Creative Cloud plan bought over false Adobe ID

  • April 15, 2022
  • 1 reply
  • 760 views

Hello Adobe-Community,

 

since I wasn't able to find a way to contact Adobe directly, I'll post here and hope for some help.

 

Yesterday I received five e-mails from Adobe. Someone created a Creative Cloud ID with my mail address, bought a plan and then changed the mail address to someone elses. Since I never had an Adobe ID up to this point, this seems to be a scam of some kind. I changed my login credentials for my mail account since then, but there didn't seem to be any unknown logins before, so I'm not sure what happened.

 

I'll provide some screenshots of the mails I received in this post, but I'll censor any personal information. The mail content will be in German, since I'm from Germany, just for clarification. If Adobe would like any concrete infos, please contact me directly or if a helpful community member could hint me at a way to contact Adobe, I'd be grateful.

 

Cheers,

Michael

This topic has been closed for replies.
Correct answer John T Smith

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
April 15, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    K
    KDSHNAuthor
    Participant
    April 15, 2022

    Thanks for the quick response.

     

    I followed your link and got in touch with them. I personally wasn't scammed directly, someone just used my mail address to place an order and used someone elses debit information for payment, but the plan is cancelled now and I hope the people who tried to pull that off, will be black listed or something.

     

    Thanks again for the help and have a nice one.

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