Question

Creative Cloud Pro Subscription Ended Prematurely

Forum|Forum|5 months ago
January 22, 2026
1 reply
72 views

Hi there,

today they revoked my Creative Cloud Subscription when they shouldnt have. I even have a confirmation email saying my subscription will continue until 11-February-2026 (PT). Today is January 22, i only had access for barely 10 days since activating my 1-month Key.

I cannot access support as i have no active plan. What on earth do i do? I paid for access.

Account management

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

Jeffrey_A_Wright

Legend

Thanks for posting, Lucija, I am sorry, but I can confirm that the subscription you recently purchased was cancelled. Please go to https://adobe.ly/3LQGR4t and click on the chat icon in the bottom right-hand corner of the page to be connected with the Adobe Genuine team. You can discuss your recent purchase and any possibility of reimbursement with them. ^JW

L

Lucija341084579csqAuthor

Hi Jefferey, upon clickiing on the chat icon i only get connected to the virtual AI agent and when requestion to talk to customer service i get told i have no active plan and therefore can not. How else can i get in contact with Adobe Genuine team?

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