Creative Cloud Pro subscription not recognized

Hi everyone,

I already subscribed to Creative Cloud Pro, but when I try to access or renew it, the system shows this message: "This purchase is not compatible. You already have Creative Cloud Pro," and it blocks me from proceeding.

The problem is that even though this message says I already have an active plan, I'm not able to use it normally / the system doesn't seem to recognize my subscription in the account I'm logged into.

I've already tried:
- Logging out and back in
- Clearing browser cache / using incognito mode
- Checking that I'm using the correct Adobe ID

None of this has worked, and the virtual assistant hasn't been able to resolve it either.

Could someone from Adobe support please check the status of the subscription linked to my account and help me fix this inconsistency? I need to be able to use the plan I already paid for.

Thanks in advance!