Participant

Question

Creative Cloud Redemption Code trouble

Forum|Forum|5 years ago
September 20, 2020
3 replies
226 views

My service for creative will expire soon, and I need a new redemption code to continue the use. However, I did not receive an e-mail with any new redemption code. Is there any I could get a new code so I can renew my subscription? Your help would be appreciated. Thank You.

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Community Expert

Community Expert

A redemption code typically comes from a 3rd party reseller, not form Adobe.

Who did you purchase your plan from last year? That's probably who you should contact.

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account forum.

Community Expert

Community Expert

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...