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Inspiring
September 17, 2020
Question

Creative Cloud refuses to stay logged in on Windows 10

  • September 17, 2020
  • 2 replies
  • 545 views

Sometimes when I am using Photoshop or Bridge I will suddenly find that I have been signed out of Creative cloud and am told to sign in. Sort of... One of 2 things is going on:

[1] I have been kicked out of CC and must sign in again. Remember that I have already signed in sucessfully.

[2] I have been kicked out of CC and must sign in again. If I look at the CC icon in the loaded apps windows in the lower right corner the icon is black and if I click on it it shows that I am logged in and all apps are loaded. BUT I still have to login again!

Can someone tell me what is going on? This is stupid.

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2 replies

LinSims
Community Expert
Community Expert
September 18, 2020

Did you recently upgrade to Windows 10 2004? If you did, try rolling back to version 1909.

 

There is apparently a bug with the Credential Manager in version 2004 that is breaking things for a lot of applications, including some Creative Cloud applications.

 

This happened to me, and I rolled back to version 1909 this morning. So far, everything appears to be working the way it should be again.

sjhoyesAuthor
Inspiring
September 18, 2020

Yes I did. I'll give that a try and revert. Must admit it never crossed my mind that it might be a Winows issue. Sorry Adobe!

Just Shoot Me
Legend
September 17, 2020

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.