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Admirable_Serendipitydb1e
Participant
Sep 11, 2026 4:17 AM UTC
Question

creative cloud subscription cancelled twice

My

Creative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.  my email.. <email removed by mod>

6 replies

Community Expert
Manan JoshiCommunity Expert
Community Expert
Sep 11, 2026 4:22 AM UTC

The email you got regarding this must have contact details use those. See the reply from an Adobe staff. 

Secondly how did you purchase the account, from Adobe?

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-Manan
Admirable_Serendipitydb1eAuthor
Participant
Sep 11, 2026 4:24 AM UTC

coursera free trail 4 months

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Community Expert
Manan JoshiCommunity Expert
Community Expert
Sep 11, 2026 4:26 AM UTC

This is the same with the other poster as well in the discussion I linked. Contact Adobe as advised

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-Manan
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