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Participant
September 11, 2026
Question

creative cloud subscription cancelled twice

  • September 11, 2026
  • 6 replies
  • 29 views

My

Creative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.  my email.. <email removed by mod>

6 replies

Community Expert
September 11, 2026

The email you got regarding this must have contact details use those. See the reply from an Adobe staff. 

Secondly how did you purchase the account, from Adobe?

-Manan
Participant
September 11, 2026

coursera free trail 4 months

Community Expert
September 11, 2026

This is the same with the other poster as well in the discussion I linked. Contact Adobe as advised

-Manan