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Participant
September 18, 2020
Answered

Creative Cloud subscription is not working (paid for but says i do not have access)

  • September 18, 2020
  • 2 replies
  • 877 views

Hi I have been using Adobe Creative Cloud for a long time. In my subscription, I am granted access to Premier, Photoshop, Illustrator, After Effects, Lightroom, etc. However, I am only able to use lightroom like I normally do. All of the other apps, that I use regularly, are now asking me to start a free trial and when I choose not to start one, the app just quits /closes itself entirely. However, I should have access to all of them. Also, there is no issue with payment, as the automated payment happened just two days ago (September 16th). 

 

Can you tell me why I am no longer able to open the other apps and how to fix this problem?

 

Thank you

 

 

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    September 18, 2020

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account forum.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    September 18, 2020