Credit card cancelled due to fraud, can't pay, can't get in touch with Adobe

Question

Hi

My information was stolen, and someone managed to withdraw alot of money from my account, before my bank realized and shut my account down.

I cant pay my Adobe subsricption without a valid credit card - which i wont have until end of next week. There's no way to get in touch with someone from Adobe - you just end up in this loop of selecting options for the issue you have.

Does anyone know, how I can resolve my issue, and not end up with a fee for not paying?

Thanks 🙂

John T Smith · Accepted Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Abambo · Answer

You won't end up for paying a fee for not paying the subscription service, and I think that even the programs continue to work for a while, despite being at default. But yes, it is always best to inform the support of the possible trouble ahead so that they can add eventually some payment delay.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded