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graceful_Walrus9fea
Participant
Oct 9, 2026 12:42 AM UTC
Question

credit card renewel

I received an email from Adobe saying that my credit card was expiring. I followed directions and entered information for a new card. I have not been able to open Lightroom Classic since. The account page shows the information for the new card. When I try to open LC, a message appears that I need to open an account or begin a free trial. How do I get LC to open?

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 9, 2026 12:57 AM UTC

    using the same id/pass used to confirm your account ( https://account.adobe.com ) is current, sign out and then sign back in to your cc desktop app.

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    dj_paige
    dj_paige
    Legend
    Oct 8, 2026 9:06 PM UTC

    Ask your question in the Account, Payment and Plan forum. When you post there, please also explain what you see on the screen that indicates “it doesn’t recognize that I have an account”. What are the exact words?

    https://community.adobe.com/account-payment-plan-4

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    graceful_Walrus9feaAuthor
    Participant
    Oct 8, 2026 7:46 PM UTC

    I changed the credit card for my account. When trying to open LC, it doesn't seem to recognize that I have an account. It requests that I open a new account. What do I do?

    MacIntosh System 15,6.1

     

    I had to change the credit card associated with my account as the old card had expired. I checked the account information and the new card seems to have been applied. Now, when I try to open Lightroom Classic, it won’t open and a screen asking me to either open an account (new) or start a free trial. My email does appear in the window. 

     

    How do I resolve this problem and use Lightroom Classic again.

     

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