Credit card still getting charged even when I cancelled

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Update: An unuse email was associated with the account. An email I no longer have access to. So using the chat service, write Agent to all the questions asking for written answer and you will go straight to an agent. I sent the invoices with the credit card associated with the charge. Provide all the emails you have.