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Thank you for posting, Judit.

I apologize for any confusion. You started two Acrobat subscriptions in May. You canceled one of the subscriptions in July, but the other remains active. There is also a payment failure associated with the first subscription, which may be why you started a second subscription with a different payment method.

I understand how frustrating this situation can be. Please click on https://adobe.ly/45hyhlp to speak with a member of our team who can help you cancel your remaining subscription.

For more information on the cancellation and refund process, see https://adobe.ly/3T7ZEvE.

Please update this public discussion thread if you have any additional questions, Judit. ^JW