¿Cuántas veces tengo que pagar a Adobe?

You can get account information only by contacting Adobe. The means to contact Adobe varies depending upon the type of subscription you have. If you have Teams/Enterprise plan then contact via the Admin Console. If you have an individual subscription then follow the steps given below.
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

@José Antonio30684611pkrz 

do you have a teams or enterprise subscription?