Cuenta

Forum|Forum|3 years ago
September 7, 2022
2 replies
164 views

Tengo un problema con la facturacion, el 23 agosto yo entro al plan de 7 dias gratuitos de adobe entonces desinstale el programa y lo volvi a descargar junto con adobe creative introduje mis datos de tarjeta, etc.. Hoy 7 de septiembre me hacen el debito a mi cuenta por 19.99$ y 29.99$. Revisando mi computadora y veo que esta tambien la cuenta de otra persona inicada sesion. ¿Porqué me cobraron de las dos cuentas si solo active mi tarjeta para el debito de mi cuenta?.

This topic has been closed for replies.

Nancy OShea

Community Expert

It appears you have two accounts because you downloaded the software more than once under two different plans -- one for $19.99 and another for $29.99.

Contact Adobe Support by phone or online chat for assistance.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

thatsmauri

Community Expert

Hi there,

please be aware that this is mainly a public user-to-user forum. We are not able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance by clicking the following link that will open a secure chat session:

https://helpx.adobe.com/contact.html?rghtup=autoOpen
(Note: Type "Agent" in the chat box to bypass the chat bot and be connected to a real person. Deactivate any ad- or script blocking plug-ins that might interfere with the technical functionality of the site.)

Best regards,
Maurice

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