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K
Kanshi
Participant
February 23, 2021
Answered

Cuenta Adobe

  • February 23, 2021
  • 2 replies
  • 121597 views

Hola

 

En septiembre del año pasado compre una key de Adobe por 1 año en Eneba.com.

Ahora mi subcripción a sido eliminada de la nada antes de cumplir un año. 

Necesito una respuesta de porque fue eliminada.

 

Tambien tengo un problema al momento de querer entrar al chat y no se como solucinarlo.

dejo imagen para que vean el error.

 

Espero me puedan ayudar.

Gracias

This topic has been closed for replies.
Correct answer LinSims

There have been numerous posts lately about people who have had their subscriptions cancelled before the year is up. In many cases, this has been because it turned out that they bought a redemption code from a non-authorized reseller, meaning it has been pirated in some way, and that Adobe discovered this during one of its periodic audits.

 

You can check here to see if Eneba is an authorized reseller: https://adobedealreg.secure.force.com/PartnerSearch?

 

If they aren't, contact Adobe's Piracy prevention team here: https://www.adobe.com/trust/fraud-prevention.html

 

In some cases, I believe Adobe will provide discounts for a new subscription to victims of fraud. Good luck.

2 replies

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
February 28, 2021

There have been numerous posts lately about people who have had their subscriptions cancelled before the year is up. In many cases, this has been because it turned out that they bought a redemption code from a non-authorized reseller, meaning it has been pirated in some way, and that Adobe discovered this during one of its periodic audits.

 

You can check here to see if Eneba is an authorized reseller: https://adobedealreg.secure.force.com/PartnerSearch?

 

If they aren't, contact Adobe's Piracy prevention team here: https://www.adobe.com/trust/fraud-prevention.html

 

In some cases, I believe Adobe will provide discounts for a new subscription to victims of fraud. Good luck.

    K
    KanshiAuthor
    Participant
    February 28, 2021

    Muchas gracias!!!

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 23, 2021

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      K
      KanshiAuthor
      Participant
      February 28, 2021

      Muchas gracias por tu respuesta 🙂

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