Cuenta robada

Forum|Forum|1 year ago
February 8, 2025
2 replies
240 views

Hace unos momentos me llegó a mi teléfono un mensaje de que mi cuenta de adobe le habían cambiado el correo, necesito ayuda para poder recuperar mi cuenta de adobe principal donde tengo mi plan y lo quiero hacer lo más rápido posible ya que tengo 2 tarjetas de crédito anexadas y me da miedo que puedan sacar el número completo o pagar por un plan mayor y vender la cuenta con el correo nuevo, tengo el mensaje del correo nuevo que le cambiaron y mi correo antiguo junto con la clave!

kglad

Community Expert

check your account to see if you can log in and enable 2fa and correct your email: https://account.adobe.com

Kanikas

Legend

Hi Nay,

Is your primary ID the same that you are using here, with this community? If yes, the ID is the same, however, there is no subscription under this ID. Also, when an email is changed, Adobe does not send messages. You will receive an email on your promary email address about the email change. Did you check your email? You may also check your Adobe account for any changes, https://adobe.ly/3EHxzUr. Hope this information helps.

Thanks
^KS

jane-e

Community Expert

@nay_2075

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded