Customer service complaint

Forum|Forum|1 year ago
July 3, 2024
3 replies
183 views

I tryed to explain to customer service that a forggoten subscription charged me for $36 from the same day, needed refunded because I didnt use photoshop anymore. they told me it wasnt possible to refund a 3 hour old subscription that I havent touched. the only way i could get some of my money back was to change to a cheeper subscription. i just want my money back.....

Windows

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kglad

Community Expert

you have no options other than dealing with adobe support.

Peru Bob

Community Expert

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

Ged_Traynor

Community Expert

@Fam38402185b10e nobody here can help you with payment issues, you'll need to contact Adobe support
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Type agent to speak to a real person
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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