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Dude-Abides
Participant
December 24, 2024
Question

Customer Service Refund Issue

  • December 24, 2024
  • 2 replies
  • 328 views

Adobe has  charged me twice for Lightroom even though I cancelled well within the window of time allowed to do so, yet they will NOT refund my money.  Does anyone have a phone number to an actual human who cares at Adobe?  I have tried for three weeks to get my money back, and I just get the same run-around.  Are these the same people who try to tell us our "microsoft sytems" need updates, and steal all of our information and money???  

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2 replies

kglad
Community Expert
Community Expert
December 24, 2024

you should change your screen name and clean up your post: you risk being banned.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Dude-Abides
Participant
December 25, 2024

Contacting them does no good.  They all just say the same thing, whether on the website chat box, or via phone.  All of the conversations have been recorded, so attorney is taking the ball downfield from here.  I have tried calling ans speaking to them 67 times, and each I get same language (5-7 business days for refunds, etc.).  I have had better customer service from my ex-wife's legal team.  

Dude-Abides
Participant
December 24, 2024

i have been trying to get money back from them for weeks.  They all say the same thing "5-7 days" even though it has been weeks.  I think these are the same people who try to scam people who call saying our computers need updates and steal all of your info.  Now my attoney will have to get involved because they stole over $250 from me.  <redacted-kglad>

 

kglad
Community Expert
Community Expert
December 25, 2024

<duplicate merge>