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willb90029201
willb90029201
Participant
January 26, 2021
Question

Customer services never answer the phone! COMPLAINT

  • January 26, 2021
  • 1 reply
  • 300 views

I have just been on hold to 0800 028 0148 for 45 minutes, then the line hung up. I tried again, this time 1 hour 14 minutes. This is really appalling. We pay alot of money to adobe. 

 

The reason I am phoning was to extand and upgrade my licence, to switch part of a subscription to another, so needed some advice on how to do it. I think I shall now cancel the subscription instead!

 

The online chat is not available. There is multiple videos online showing this issue: 

https://community.adobe.com/t5/adobe-xd/how-do-you-access-live-chat-support/m-p/11713516?page=1#M42878

Still doesn't work.

 

Can someone help me either with a phone number that works, or a link to a live chat that actually works. 

 

 

    This topic has been closed for replies.

    1 reply

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    January 26, 2021

    The last time I called Adobe customer support, I was on hold for 2 hours. A year in to the pandemic and the phone support is still understaffed.

     

    There's nothing anyone here can do for you with respect to a chat link or a different phone number. What you have is what we have. 

     

    With respect to the chat, try another browser. I recently had to switch from Chrome to Edge (URK) in order to download some installation files, so that could work for you.

     

    Make sure that you have all script, pop-up, and ad blockers turned off. When the chat opens, type in AGENT to be connected to a human instead of the bot.

     

    This page is searchable for regionally appropriate phone numbers. There might be a different one there for you to use.

    https://helpx.adobe.com/contact/phone.html

     

    Meantime, I'm moving this to the Accounts, Payment, & Plans forum which is, I suspect, the more appropriate forum for the post. This forum is for help with using the forum in general.

     

    Good luck.

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