customer support avoiding me?

Question

Ever since customer support agent told me he would give me a refund, and then disapeared on me , i cant seem to keep of the customer service agents around. litterally i contact support, told him what was going on. the very next thing, it says he had left the chat. Im not sure whats going on but this is horrible customer service.

Jeffrey_A_Wright · Answer

Gud, I am sorry you are encountering problems interacting with our support team.  I am showing that case ADB-26075201-D5S4 is open and pending your response.  To update your active support case, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.  If you continue encountering problems, please contact us with a different device.

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