Debited despited cancellation

Forum|Forum|2 years ago
February 1, 2024
2 replies
85 views

Hi,

I cancelled my adobe subscription prior to expiration of the free trial because i did not understand how to use the features. Then i saw that i was debited on the day the free trial ended. When i logged in back, i observed that a plan had been chosen for me which i am not using.

Kindly assist resolve this.

account:

[Personal information removed by moderator.]

Billing

This topic has been closed for replies.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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