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Lorraine37974674uu6f
Participant
June 11, 2024
Question

Deceased customer

  • June 11, 2024
  • 2 replies
  • 173 views

Good afternoon, I am trying to cancel the Pro Subscription of a deceased person, without paying the fine for cancelling.  Please advise how I need to do this?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 11, 2024

Acrobat Pro Individual or a Enterprise Creative Cloud Pro or Teams/Enterprise Acrobat Pro license? 

 

Acrobat Pro individual: you will need to get access to the Adobe ID of the user and contact customer service. Ask themmto cancel the subscription.

 

Enterprise/Teams: you normally would attribute the licence to a different user. 

ABAMBO | Hard- and Software Engineer | Photographer
Gurdeep.Singh
Adobe Employee
Gurdeep.Singh
Adobe Employee
June 11, 2024

Hi @Lorraine37974674uu6f 

 

Thanks for contacting us.

By any chances are you aware of the type subscription purchased ( is it an individual license / team license or an Enterprise license )

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