Participating Frequently

Question

delete account

Forum|Forum|5 days ago
June 15, 2026
4 replies
30 views

I have emailed the support team to cancel my free trial but they are still trying to take payment. How do I cancel this scam company

ShivangiGupta

Community Manager

Hi @Samparky87,

I reviewed your account info and found that you have an active subscription to Adobe Acrobat Standard with pending dues. This is the reason you are not able to cancel your plan and delete your account.

Please follow the suggestions given by the experts to fix the payment issues.

Let me know if you have any additional questions.

^Shivangi

Samparky87Author

Participating Frequently

I had confirmation that my subscription would be CANCELLED on 16rh April

Jeff_A_Wright

Community Manager

Thank you for the update, @Samparky87. I can confirm you did cancel your third subscription successfully today.

Any refunds issued will take up to 14 days. I recommend you wait to confirm that you have receieved any expected refunds before you request account deletion. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for information on the cancellation and refund process.

Please bookmark and review https://helpx.adobe.com/account/individual/manage-your-account/delete-adobe-account.html for information on how to request that your Adobe account be deleted.

Please update this public discusion thread if you have any additional questions.

kglad

Community Expert

no one here can cancel for you. and there’s no place you can email to initiate contact with adobe.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Samparky87Author

Participating Frequently

Just done it ! 😆

kglad

Community Expert

@Samparky87

now check your account ( https://account.adobe.com ) to confirm you cancelled everything.

Samparky87Author

Participating Frequently

Please could you kindly cancel my account too as I have proof I emailed to cancel it

kglad

Community Expert

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Samparky87Author

Participating Frequently

It wont let me cancel as I have an outstanding payment which shouldn't be on there

Peru Bob

Community Expert

You won’t be able to cancel unless you fix the payment issue.

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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