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R
Ryki5E10
Participant
June 3, 2022
Question

Delete account error

  • June 3, 2022
  • 2 replies
  • 208 views

I want to delete my account because I started a new one when my credit card got hacked. It's not allowing me to because of billing problems. Please help.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
June 4, 2022

The chances are the old account has an unresolved debt. It might be increasing each month. Did you ever tell Adobe?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 3, 2022

Ryki, please see https://helpx.adobe.com/manage-account/using/delete-adobe-account.html for information on how to request an account be deleted.  If you need assistance or have any questions, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can assist you.

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