Skip to main content
D
defaultl9g2v6d9skpb
Participant
August 10, 2021
Question

delete my account

  • August 10, 2021
  • 2 replies
  • 327 views

Please delete my account, I cannot change card information because it expired and i dont want no longer be part of community. I don't know why it force me to pay and i cannot becuase there is no money on this card

This topic has been closed for replies.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 10, 2021

Also to update the card information you can have a look at the following

https://helpx.adobe.com/manage-account/using/update-billing-information.html

Also see this

https://helpx.adobe.com/manage-account/kb/cannot-update-card-details.html

If you still face issues in updation and have been wrongly charged please contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 10, 2021

    Hello @defaultl9g2v6d9skpb ,
    You should first cancel your subscription, untill there is an active subscription the account can't be deleted. Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    To delete the account refer the following article

    https://helpx.adobe.com/manage-account/using/delete-adobe-account.html
    -Manan

    -Manan
      D
      defaultl9g2v6d9skpbAuthor
      Participant
      August 10, 2021

      Yeah, but I cannot cancel my subscription. Payment is pending and I don't want to transfer any money to adobe. I just checked one thing on trial and forgot to delete subscription. Adobe blocked me with deleting the account. This answear you send I can find in 5 second and it's useless. There's no way to contact Adobe Support which is BS. Please Adobe Support conact me

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      August 10, 2021

      I already sent you the way to contact Adobe support did you even try it, lots of folks use the same method daily to get their problem resolved. Adobe is not going to contact you as Adobe employees don't visit these forums regularly, instead some spammer might get hold of you if you keep expecting Adobe to contact you. Try the following to get help

      Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type AGENT to avoid bots and talk to a human.

      -Manan

      -Manan
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices