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January 12, 2026
Question

Delete my card information

  • January 12, 2026
  • 1 reply
  • 67 views

Dear Adobe Support,

I want to delete my card information. I cant cancel any plans and I wont use and this is fraud. I will take legal action in case you wont do this this is obviously scam.

1 reply

Jeffrey_A_Wright
Legend
January 12, 2026

Yaren, I am sorry you did not find more value in the services you committed to in December. I can confirm that your cancellation request for Creative Cloud was successful, but your commitment to Adobe Stock is still active due to a failure of the method of payment you used for your commitment to the service.

 

Please see https://adobe.ly/3LEpKCW for information on how to correct your account. Once your account is in good standing, you can use the steps listed at https://adobe.ly/4qpQmXE to self-cancel your subscription. ^JW

January 12, 2026

its not letting me cancel without correcting my payment information. i deleted that card and wont be giving my card info i want to delete my account and it wont let me delete the account without cancelling that service. what kind of scam is this

kglad
Community Expert
Community Expert
January 12, 2026

you can't delete your account or and you can't cancel your stock subscription until you fix your payment problem.