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Polaznik259354940ig8
Participant
September 12, 2022
Question

Delete my saved credit card details

  • September 12, 2022
  • 2 replies
  • 342 views

Hello, just another dude that want's his credit card details COMPLETELY OFF the site off the account, no I don't wanna switch my payment method I want it completely blank. And yes I've contacted support and they keep saying that it is impossible ????? HOW CAN THAT BE just remove my credit card details that's all 

Thank you!

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
September 12, 2022

Do you still have an active subscription? If so, sure you can't remove the credit card; it's a condition of the subscription, so far as I know. 

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    September 12, 2022

    This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    You can try customer support again, tell them you have a billing issue, and then request a supervisor if you don't get satisfaction from the Tier 1 support. However, I believe they are correct that they can't delete your CC information.

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