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Community Expert

check for an open ticket:

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Known Participant

This page is useless as it only shows my old RESOLVED CASES which are closed.

To open a new case it directs me to the same chat window - there is NO email option and I can't add any message to a closed case.

I still want to hear from an ADOBE representative - why is your support SO BAD??

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Community Expert

these are user forums so, while it's possible an adobe employee will see this, they may not.

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