Demanding money for the app that doesn’t work

Question

Hey,I just received an email about unpaid subscribtion. However, I installed trial which didn't work, and uninstalled it before the end of the trial. I was asked through the chat, why I want to cancell it, I said that it didn't work and successfully ended subscribtion. Can someone please clarify, why after spending hours to find the solution to make legal trial work on my newest Mac - which finally didn't work, because the website solutions doesn't worked, and the app was unsubscribed, and uninstalled, and it was confirmed through the chat in the right time - I am asked now to pay a bill for the latest month, and for what? I lost hours to check all Adobe websites and forums to find the solution. Non of those worked. I was following Adobe rulles, and uninstalled app before end of trial, and unsubscribed it before end of trial too. It seems like Adobe billing system wrongly recognized my unsubscription and still expect me to pay for it, and I have no way to contact anyone, but through this forum. It is strange and outstanding to me, that there is no email adress for payment issues, where I can file complaint about what happend. An email address that came to me about unpaid subscription is full and it is impossible to answer for this demand.Please someone help me to end this maddness, thank you

kglad · Answer

gather the evidence that you cancelled your subscription, then contact adobe support and be prepared to supply that evidence. don't go into the problems you had getting cc to work unless you are asked why you cancelled.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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