Didn't receive a refund

Be patient.  I would not expect a refund to show up on my credit card statement for at least 1 month.

Log-in to your account portal and update your support case if needed.

https://account.adobe.com/plans

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sorry to hear that, defaultl5cp0zvfg6mo.

Do you have a question about how to do something in Premiere Pro?