Direct debit despite cancellation

Question

Hello,

I Hope you're doing great. I have some small issue; approximately 2 weeks ago I used your free AE platform for 7 days and cancelled on the last night before the 7th. However there has been a debite of 23, 79€ on my account. Please check my information and get back to me.

Thanks for reading and helping!

Best Regards Rakhim Bakhayev

Rashmi27002770wxve · Accepted Answer

Hi Rakhim,

Thank you for writing to us. Happy to help!

We have checked your account and we see that you have an active Animate subscription under the email address associated with the community which has not yet been cancelled.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, we would request you to contact our Customer Support team in case you have any further questions related to billing. We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

kglad · Answer

contact adobe support to rectify the issue. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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