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Bengt_D_Nilsson
Participant
January 13, 2020
Question

Disabled accont

  • January 13, 2020
  • 2 replies
  • 231 views

One of our customers has forgot to pay the bill for Adobe products.

They would like to pay the bill.

The main problem is that they cannot login to the Adobe site since the account has been disabled.

 

The customer has tried to phone the support, but never got contact with any person at Adobe.

I have tried to phone Adobe my self, but after 12 minutes in the telephone queue I got disconnected.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 14, 2020

If the old account is disabled, that's the end of it.  Tell your client to create a new Adobe account. 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 13, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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