Skip to main content
K
Karen2607770183x3
Participant
September 12, 2022
Question

Disappointed

  • September 12, 2022
  • 2 replies
  • 136 views

I am going to cancel my plan and despite the contract stating cancellation fees, I am disappointed this is the way you work. I will not be using Adobe again nor will I recommend you. Happy to pay the $75 but truly disappointed. I used one feature and admittedly didn't cancel due to life as we know it - kids, work, covid etc.  if I had been using all the apps available to me in the 6 weeks I had the membership, I would understand wanting to be paid for your expertise.  I get that lots of people would take advantage of your offers.  My idea is that you don't offer discounted memberships and later penalize people.  Charge what you think you are worth and honor cancellations that way you don't appear to be taking advantage of on-line membership purchases whose deadlines you know very well will be missed by a large percentage of people.  

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 12, 2022

these are user-to-user forums.  

 

if you want to contact adobe support, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
September 12, 2022

Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your comment.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices