Disconnected email: log in impossible

Question

I need your help, because here in Italy is impossible to talk with somone (humans!) in Adobe.

I have an account blocked into a disconnected email, so I can't neither log in because adobe ask me for the code sended to that unexistent address, nor change email for the same reason.

The problem is (add insult to injury) that adobe is charging me 60 euros per month for services I don't receive.

Please, help me

Thank you,

Seth

kglad · Answer

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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