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Anonymous
May 1, 2022
Question

Disgusted with Horrible Support

  • May 1, 2022
  • 1 reply
  • 159 views

I started my After Effects trial, cancelled all payments. Checked to make sure they were cancelled, and just recieved a charge on my credit card. I go to RE-CANCEL AND THEY CHARGE A CANCELLATION FEE OF 160 DOLLARS. I'm DISGUSTED with adobe.

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 1, 2022

When you cancelled, you should have received a confirmation email that you cancelled. 

Check your spam folder for the email before you contact Adobe support.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
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