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S
sushil_6750
Participant
July 17, 2025
Question

Dispute: Subscription Charged After E-Mandate and Trial Cancellation - Immediate Action Required

  • July 17, 2025
  • 1 reply
  • 851 views

I had cancelled my free trial on Adobe and ensured the AI Assistant for Acrobat subscription was marked as cancelled, keeping a confirmation mail from adobe as a proof. Additionally, I logged into my HDFC NetBanking account, navigated to the Credit Card section, and successfully cancelled the e-mandate linked to my card. I have retained the confirmation email as further evidence.

Despite these actions, I was still charged for the subscription today, 17th July 2025. Adobe's chat support has been unresponsive and has failed to provide a proper resolution.

This constitutes a clear case of unauthorized charging, and I would like to know the proper procedure to initiate legal action against such practices. Any guidance on filing a complaint through consumer court, cybercrime portal, or banking ombudsman would be appreciated.

Regards,
Sushil Khatke

[Personal information removed by moderator.]



1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 17, 2025

@Jeffrey_A_Wright 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 17, 2025

    Sushil, thanks for posting about your recent subscription commitments to this public discussion forum.  I am sorry for any confusion, but trials are with payment with a refund offered if canceled within the specified time period. You can find complete information on the process and timeline of charges and refunds at https://adobe.ly/46bqFmh.

     

    I am still showing that you are subscribed to Acrobat. Please also complete the steps listed in https://adobe.ly/4kKoEB5 to self-cancel your active subscription. If you complete the process soon, then you will be eligible for a refund. ^JW

    S
    sushil_6750Author
    Participant
    July 17, 2025

    @Jeffrey_A_Wright 

    I had already cancelled my Adobe free trial and made sure that the AI Assistant for Acrobat subscription was marked as cancelled. I have also retained the confirmation email and a screenshot as proof of cancellation.

    However, it still shows that my Acrobat subscription is active. I will go through the steps mentioned in link to ensure it's fully cancelled. I’d appreciate it if you could review my case for a refund, as I took the necessary actions within the trial period.

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