Skip to main content
Participant
June 29, 2024
Question

Dissatisfied with cancelling policy, now stuck or pay the penalty

  • June 29, 2024
  • 1 reply
  • 112 views

Unfortunately, our account missed the 14-day cancellation after using the Adobe product once.   Hopefully, pressure from government agencies will force Adobe to change its subscription-based service or make its terms more visible to consumers.  Is there an option to opt out of auto-renewal after one year currently?  Will Adobe soon have an opt-out auto-renewal after one year of the annual plan selection?  Likely, I will have to use the Adobe product less than five more times over the next six months and then will cancel.  Feeling frustrated and trapped.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
June 29, 2024

did you make your case to adobe support?