Participant

Answered

Do I get a refund the subscription I just canceled?

Forum|Forum|1 year ago
April 10, 2025
18 replies
1900 views

Hola el 9 de abril de 2025, desde la aplicación Adobe Acrobat de mi móvil vi la opción de prueba gratuita de 7 días y entonces decidí probarlo. Me llevé la sorpresa que justo después de aceptar recibí directamente el cobro, posteriormente me informé y resulta que solo la opción de suscripción anual incluye la prueba gratuita de 7 días.

Dado que estoy dentro del plazo de 14 días, quiero un reembolso total de esa suscripción del primer mes a Adobe Acrobat, siendo hoy el día 10 de abril de 2025. No sé cómo se hace, cuando lo intento me sale un chat de IA y no un agente real.

Gracias de antemano

Bug

Correct answer kglad

@authentic_navigatorcc47

cancel both.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

R

responsible_nicenessf19f

Participant

cancele la prueba de 7 dias y hoy me cobraron la suscripcion igualmente la cancele pero en el correo no me dice que me daran reembolso

Peru Bob

Community Expert

@responsible_nicenessf19f
If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

G

good_socialite6dfd

Participant

Hola. Ayer cancelé mi suscripción de Adobe desde mi computadora, pero hoy 9 de septiembre de 2026 se realizó un cargo de $448 MXN. Quiero solicitar el reembolso de este cargo, ya que la suscripción ya había sido cancelada.

kglad

Community Expert

@good_socialite6dfd

check your account, https://account.adobe.com to confirm everything is cancelled, and save your trial start and trial cancellation emails from adobe.

kanikas28368183

Community Manager

Hi good_socialite6dfd,

I understand the confusion here. I’m unable to find any active subscription associated with this Adobe ID.

Could you please check if the subscription was purchased using a different Adobe ID? You may want to review your Adobe account(s) to confirm whether the subscription has already been canceled.

If the subscription is still active, please follow the steps in the link to cancel it.

If you continue to have trouble locating the subscription, feel free to share any additional details you can verify, and the community will be glad to help further

Thanks
^KS

A

authentic_navigatorcc47

Participant

Quiero el reembolso de dos suscripciones que me rebajaron de mi cuenta el dia de hoy

kglad

Correct answer

Community Expert

@authentic_navigatorcc47

cancel both.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeffrey_A_Wright

Legend

Thanks for posting about the subscription you recently purchased to this public discussion forum, Kaiming. Please see https://adobe.ly/3E3DNyj for information on how to cancel your new subscription. ^JW

John T Smith

Community Expert

>Application on my mobile

When you buy from Google or Apple you deal with them, not Adobe

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

Scroll down here to see a list of the forums:
https://community.adobe.com/

Peru Bob

Community Expert

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

K

kaiming_0482Author

Participant

Hola en el email de confirmación de Google pone que "NO" habrá "REEMBOLSO". Parece que solo se puede cancelar la renovación del mes siguiente, pero no obtendré reembolso del cobro.