Do I get charged for an account that it hasnt been activated?

Question

Hello everyone! I tried to use Help Center but I only got automated responses.

I am new and I am not familiar yet with the tool.

I used an incorrect email to create an account and I used my credit card. An email was sent to this email which I don't know if it's being used by someone. Could you please help me with the following questions?

1) Will I be charged for an account that it is not activated?

2) Can I cancel it even though I don't have access to this email to activate it and then cancel the plan?

Thanks

John T Smith · Accepted Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Test Screen Name · Answer

Yes, expect to be charged from the day you took at the plan, for the whole year, and later years if you do not cancel.

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