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Bernny274318725wpx
Participant
December 21, 2022
Answered

DO NOT SUBSCRIBE / DO NOT CREATE AN ACCOUNT

  • December 21, 2022
  • 2 replies
  • 300 views

At the beginning of the month I started the 7 day free trial.... after the 7th day I got charged, I tried to cancel online, but the option was not available... I gave it a few  days to log in again...and still not able to cancel. I called 5 times ... those 5 times they said I do not have a plan, that there is nothing to be canceled... how come miraculously I got charged and they can't see it? I'm not even able to use the supposed "tools" that I paid for... the funny thing is that one of the people I spoke to said to contact my bank to not allow payment...PLEASE BE AWARE...SPREAD THE WORD AND DO NOT SIGN UP...PLEASE SHARE IT...AND ALWAYS MAKE SURE TO READ REVIEWS AND COMMENTS BEFORE YOU SIGN !!!!!!

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Correct answer kglad

contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true. 

 

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2 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
December 21, 2022

Hi there,

 

Thank you for writing to us.

 

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through and I completely understand how frustrating this must be for you however, I am here to help you.

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

 

In case you have an alternate email address that you may have signed up with Adobe, I would request you to log in with it and check if there are any active plans.

https://account.adobe.com/

 

Unfortunately, we do not discuss any billing and account information on a community forum. As mentioned above by @kglad feel free to contact the Adobe Support team to get help regarding billing related issues.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 21, 2022

    contact adobe support.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true. 

     

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