DOBLE COBRO

6 replies
2262 views
Translate

Tengo contratado el CREATIVE SUITE COMPLETO, pero este mes lo tengo como si lo hubiese contratado doble, en mi tarjeta me hicieron el cobro 2 veces, como puedo solucionar esto?, y como paso que lo contratara doble?.saludos.

Creative Cloud

kgladCorrect answer

Community Expert

for others, if you need to contact adobe, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

B

belh31582972xd5n

Participant

Hola de nuevo, finalmente llegue a este link https://helpx.adobe.com/cl/manage-account/kb/unknown-charge-on-bill.html donde pude chatear con un boot que luego me derivo a un asistente virtual llamado raul, él amistosamente me elimino ese segundo plan y pude solucionar mi problema. Ademas pasados unos minutos en twitter me hablaron de adobe para ver mi tema, pero ya lo habia solucionado el asistente virtual. dejo el link del perfil https://twitter.com/AdobeCare por si a alguien mas en el futuro de llega a pasar lo mismo. Finalmente termine cancelando mi plan por los cargos extras pasados y porque aquellos cargos no tendran devolucion, ademas de llevarme una pesima experiencia de adobe, ya que si no alcanzo a darme cuenta de aquel segundo plan el dia de hoy, me hubieran seguido cobrando mas dinero que cada mes subia mas y mas el cargo.

Translate

kglad

Correct answer

Community Expert

for others, if you need to contact adobe, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Translate

B

belh31582972xd5n

Participant

a mi me esta pasando lo mismo, yo contrate solo un plan y me estan cobrando dos! en un inicio pense que era porque me habia atrasado con solo pago pero ya es tercer mes que me estan cobrando otro pago extra y ahora me acabo de dar cuenta que es porque hay otro plan suscrito, le puse cancelar inmediatamente pero este segundo plan me sale que debo pagar ahora mismo muchisimo mas que el plan original que habia contratado, es decir, este segundo plan que me inscribieron sin mi consentimiento es el doble de caro y son los mismo productos. Estoy super enfadada porque no hay ningun link donde te den una respuesta o reclamo y que me hagan la devolucion de mi dinero. Asi que deje un reclamo por twitter por si de algo sirve.

Translate

P

paul ruben5E76

Participant

hola, yo tengo el mismo problema, me estan cobrando doble desde hace 8 meses y no tengo respuesta a mis reclamos, ya deje la subcripcion pero ahora se cobra solo una vez, no entiendo, estoy esperando respuesta del banco para que no permite el debito automatico de este servicio.

Translate

J

Jfundas

Participant

Hola yo acabo de contratar premiere pro y tuve doble cobro también. Sabes como se sesoluciona.... El link help adobe no funciona

Translate

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.