Skip to main content
Participant
July 25, 2026
Answered

doble cobro por suscripcion

  • July 25, 2026
  • 4 replies
  • 25 views

el dia 14 de julio me debitaron dos veces por el mismo servicio a lo cual tuve q cancelar la suscripcion para la debolucion pero solo  me devolvieron de uno  el dia 18 de julio espere para la devolucion pero hasta la fecha no tuve repuesta 

    Correct answer kglad

    ie, you probably had two different subscriptions and only cancelled one.

    4 replies

    Participant
    July 29, 2026

    Trate de contactar pero no tengo respuesta y las suscripción se reviso y solo aparece una la cancele pero en el extracto bancario hay dos cobros por el mismo servicio 

    kglad
    Community Expert
    Community Expert
    July 30, 2026

    @nikibernabe 

     

    what’s your account, https://account.adobe.com show now?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 25, 2026

    ie, you probably had two different subscriptions and only cancelled one.

    John T Smith
    Community Expert
    Community Expert
    July 25, 2026

    Log in and go here to check your account to determine your status https://account.adobe.com

    This is a public forum, not Adobe support... other users can't help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?