Does anyone else get dropped chats from Adobe support?

Question

Just annoying to sit on chat and wait for them to get back to me, only to get disconnected before they say anything.

gupta shivangi · Accepted Answer

I’m truly sorry for the trouble you experienced along the way. I understand how frustrating it can be to go through multiple attempts before finding a solution.
We strive to provide efficient support, and your feedback is invaluable in helping us improve. I'll make sure this gets more eyes.

^SG

kglad · Answer

yes, it's common to lose connectivity. check for an open ticket, there are 3 ways to find/recover an adobe serial number.

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.