Dois valores diferentes na fatura do cartão de crédito

Question

Olá, tudo bem?

Atualmente eu estou com 3 licenças corporativas e 1 licença pessoal. Na fatura do meu cartão de crédito está chegando um valor de R$ 447 referente as 3 licenças e um valor separado de R$ 86 referente a licença pessoal. Eu consigo fazer o download da fatura no valor de R$ 447 entrando pelo Admin Console, mas não consigo encontrar a fatura de R$ 86 para fazer o download e preciso deste documento para comprovar a empresa. Poderiam me ajudar, por favor?

Abambo · Accepted Answer

The individual licence invoice can be downloaded by account holder (Adobe ID) by going to https://account.adobe.com.

That licence is not managed via the admin console. Sounds logical, as it is an individual licence. You will need to integrate that licence to your Teams licence pool, to be able to manage that one via the console. If you want to do that, you need to contact Adobe customer support via the admin console, and you need probably to prove ownership of the Adobe ID holding the individual licence.

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