Don't EVER get Adobe products - ADOBE is a SCAM! You are never getting your refund!

Forum|Forum|10 months ago
March 21, 2025
3 replies
431 views

I started a free trial on Adobe products that turned out to not be compatible with my set-up. I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment" which is absurd since it was a free trial and none of this was written on the T&C.

They eventually charged me and I asked for a refund, which they approved 6 MONTHS AGO. Anytime I ask costumer service about why the refund has not been issued yet they tell me to keep waiting, that "back-end" is solving the issue, and then stop the conversation.

I'm probably never getting the refund and I keep getting told to wait even after 6 months!

DONT. BUY. ADOBE. PRODUCTS.

IT IS A SCAM. THEY WILL NOT ISSUE REFUNDS. YOU WILL NOT GET YOUR REFUND!

kglad

Community Expert

I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment"

By @dominique_6447

that's untrue. do you have a screenshot>?

Peru Bob

Community Expert

@shivangi gupta

Can you follow up on this?

Peru Bob

Community Expert

What does it show in your account?

https://account.adobe.com/

Check your case history:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

D

dominique_6447Author

Participant

I have 4 different case codes, despite the fact that I contact Adobe through their support chat literally every week and should probably have at least 20.

3 of them are "solved", 1 of them open. Not sure what they mean by the "solved" status since I have not received a refund in over 6 months. Adobe has not contacted me to explained what the issue is either.

It's exhausting and ridiculous how such a big company can't do the bare minimum

D

dominique_6447Author

Participant

Title. I started a free trial on Adobe products that turned out to not be compatible with my set-up. I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment" which is absurd since it was a free trial and none of this was written on the T&C.

They eventually charged me and I asked for a refund, which they approved around 3 months ago. Anytime I ask costumer service about why the refund has not been issued yet they tell me to keep waiting, that "back-end" is solving the issue, and then stop the conversation.

What else can I do? Are they scamming me? Am I never getting payed?

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