Don't EVER get Adobe products - ADOBE is a SCAM! You are never getting your refund!

10 replies
484 views
Translate

I started a free trial on Adobe products that turned out to not be compatible with my set-up. I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment" which is absurd since it was a free trial and none of this was written on the T&C.

They eventually charged me and I asked for a refund, which they approved 6 MONTHS AGO. Anytime I ask costumer service about why the refund has not been issued yet they tell me to keep waiting, that "back-end" is solving the issue, and then stop the conversation.

I'm probably never getting the refund and I keep getting told to wait even after 6 months!

DONT. BUY. ADOBE. PRODUCTS.

IT IS A SCAM. THEY WILL NOT ISSUE REFUNDS. YOU WILL NOT GET YOUR REFUND!

kglad

Community Expert

I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment"

By @dominique_6447

that's untrue. do you have a screenshot>?

Translate

Peru Bob

Community Expert

@shivangi gupta

Can you follow up on this?

Translate

Peru Bob

Community Expert

What does it show in your account?

https://account.adobe.com/

Check your case history:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Translate

D

dominique_6447Author

Participant

I have 4 different case codes, despite the fact that I contact Adobe through their support chat literally every week and should probably have at least 20.

3 of them are "solved", 1 of them open. Not sure what they mean by the "solved" status since I have not received a refund in over 6 months. Adobe has not contacted me to explained what the issue is either.

It's exhausting and ridiculous how such a big company can't do the bare minimum

Translate

D

dominique_6447Author

Participant

Title. I started a free trial on Adobe products that turned out to not be compatible with my set-up. I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment" which is absurd since it was a free trial and none of this was written on the T&C.

They eventually charged me and I asked for a refund, which they approved around 3 months ago. Anytime I ask costumer service about why the refund has not been issued yet they tell me to keep waiting, that "back-end" is solving the issue, and then stop the conversation.

What else can I do? Are they scamming me? Am I never getting payed?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.